Delivery & Returns

 

All products are shipped from our warehouse and tracking information will be sent via email once an order has been dispatched. 

UK shipping only.

Standard	Express
Tracked	Tracked
Delivery timeframe: 3-5 working days	Delivery timeframe: 1-3 working days
Basket value £30 or more: FREE	Shipping & handling fee: £6.95
Basket value under £30: £3.95 shipping & handling fee	Shipping & handling fee: £6.95

Please note, once you have selected your delivery service and paid for your order, we are unfortunately unable to amend this for you.

  

How to Return

Items must be returned by reaching out to our team at holly.allen1@itv.com, using the returns label supplied.

One free return label is available for each delivery for all customers.

Items must be returned within a window of 30 days from date of purchase.
Items eligible for return must be returned within the Return Standards (see below).

 

Return Standards

 

Not all items can be returned, as hygiene and customer safety is important to us. Any items returned outside of our return standards will be returned to the customer. Items must be returned in an unused, unworn, unwashed, un-altered, resellable condition, unless faulty.

This is inclusive of packaging, labels and tags. Unless faulty, any items returned that do not meet the Returns Standards will be returned to you.

The items listed below cannot be returned if opened, used, or the seal/hygiene seal has been removed /broken.

 

This is inclusive of, but not limited to: beauty and hair care products, including any beauty or wellness tools, sponges, bath salts, brush cleaners etc; any feminine hygiene products, including period cups, tampons, pads and intimate wash; any vinyl records and magazines.

The items listed below cannot be returned unless faulty.

 

This is inclusive of, but not limited to: any food/ingestible items including supplements, vitamins, long-life food products or sealed food storage containers; pet food products; any products that have been personalised or made subject to your specific requirements; sexual wellness products; earrings; underwear (excluding bras), period underwear, swimwear (excluding tops), bodysuits; disposable or reusable face masks; plants.

Refer to the product pages of the item you are purchasing to see whether or not this item qualifies for a return.

 

Last updated: 10/01/24